STORE POLICY

 

Customer Care

Self Care & Beyond strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources.

 

To accomplish this mission, we agree upon these values:

-  Anticipating the needs of our customers and planning accordingly  

- Greeting our customers promptly, cheerfully and respectfully

- Listening carefully and giving full consideration to the requests and concerns of our customers and community -

- Communicating honestly, courteously and knowledgeably

- Providing follow-through for our customers and community promptly, responsibly and efficiently

- Serving with pride, commitment, and high ethical standards

- Respecting the individual and encouraging participation, sharing light and love

 


Policy Statement

It is Self Care & Beyond’s policy and responsibility to provide excellent service to the public.

Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved or highly sought out. High-quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run. The purpose of this policy is to establish uniform standards and procedures for responding to customer/community feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer/community or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.

 

Customer feedback comes to Self Care & Beyond in many ways. This policy outlines a procedure for responding to complaints, requests for service and questions that come to the Self Care & Beyond's Office through a customer request form, call, letter or email.

 

Privacy & Safety

Self Care & Beyond cares about your privacy and wants you to be familiar with how we collect, use, and disclose data. This Privacy Statement covers the collection, use, and disclosure of data collected via Self Care & Beyond and any other website where this Privacy Statement is posted or linked (collectively, this “Site”). This Privacy Statement also describes your legal rights in relation to such data. 

Please note that this Privacy Statement addresses the data collection and handling practices associated with this Site only. Other websites, including those provided by members of the Self Care & Beyond group of companies are governed by their own privacy statements. Additionally, Self Care & Beyond products and services may be subject to their own statements specific to the product or service. We encourage you to review these privacy statements to understand how Self Care & Beyond products and services use data. 

By using this Site, you are subject to the terms and conditions of this Privacy Statement.

Wholesale Inquiries

Minimum Order Value

For first time customers of Self Care & Beyond, the minimum order value in wholesale is $600.

How To Place an Order

You can order through our general shop using both of the coupon codes (which we will email you) to place your order with no upfront charges. Upon receiving your order, we will send you a digital invoice for the total charges. If you prefer to send us a list of SKUs and quantities, that works too!

Delivery Window

Please allow at least 10-14 days from the time of your order for the completion of items. Larger orders may require more time; please contact me for information about availability.

Shipping

Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice at a rate of 7% per invoice total, a minimum charge of $30.00 will apply.

Payment Methods

Credit / Debit Cards  - PAYPAL - Payment Plans